How nice that you have bought a ticket for a performance in our theater.
In order to make your visit as safe as possible, we ask you to observe a number of things.
PRIOR TO YOUR VISIT
Your visit can only continue if you, or members of your household, do not have any symptoms that may indicate a Corona infection and if, in addition, you are healthy and feel healthy at the moment. If you answer yes to one of the questions below, we ask you to cancel your visit by email to email@example.com immediately.
- Have you had a fever (above 38 degrees) in the last days?
- Have you had a cough or difficulty breathing in the last days?
- Have you been in contact with a confirmed corona patient in the last days?
- Are you in home isolation?
BE ON TIME
To guarantee your safety, specific times are planned for you to be present. These times are linked to your seat in the venue.
- If you have a ticket for the 2nd or 3rd balcony, you must arrive no later than 30 minutes before the start of the performance.
- If you have a ticket for the 1st balcony or the ground floor (parterre), you must arrive no later than 15 minutes before the start of the performance.
- If you have a ticket for row 9 or lower, you must arrive no later than 30 minutes before the start of the performance.
- If you have a ticket for row 11 or higher, you must arrive no later than 15 minutes before the start of the performance.
We ask you to follow the instructions of our staff members at all times.
- Upon entering, you must disinfect your hands.
- Our staff member will go through the health check with you.
- You need to scan your ticket (printed or on your mobile) yourself.
- A face mask is mandatory in our theater from the age of 13. We ask you to put on a face mask when you enter our theater and also when you get up again during the intermission or after the performance to leave the theater. You may take off your face mask when you are seated during the performance. Unfortunately, face masks are not available at ITA. It is therefore important that you bring your own.
- There is no cloakroom. Please bring your coats and bags with you to the hall. We ask you not to bring bags larger than A4 size.
- There is no catering provided. We therefore ask you to bring your own bottle of water or water bottle. (Exception: you will receive an intermission drink for performances with an intermission).
- When entering you will be asked to slide into the row you have selected. So your seats may deviate slightly to the right or left, but the row is fixed.
- If you have chosen two chairs next to each other, you are actually sitting next to each other.
- If there is an intermission you will be asked to leave the room and to take your coat, bag and personal belongings with you. After the break, you can rejoin the same row. Your new seat (s) could deviate to the right or left, but the row is fixed.
- At the end of the performance we ask you to remain seated. You will be escorted outside safely under the supervision of a staff member.
- The disinfection protocol has been tightened up. For example, door handles, handrails and toilets are cleaned extra often. We advise you to touch as little as possible and preferably use the toilet at home.
Together we will do everything we can to prevent the spread of the Coronavirus. We trust that you understand the measures and look forward to your arrival. If you have any further questions, please email firstname.lastname@example.org or check our FAQ concerning the Corona measures below.
FAQ concerning the Corona measures
Which hygiene measures always apply within ITA?
The same measures apply within ITA as in the rest of society:
- Wash / disinfect your hands regularly: soap and water for 20 seconds, then dry hands thoroughly with paper towels.
- Cough and sneeze inside the elbow.
- Use tissue paper to blow the nose and then throw these wipes away. Then wash your hands.
- Do not shake hands and avoid physical contact.
- Keep 1.5 meters (2 arm lengths) from others.
Can I come to the theater, or should I stay at home?
You are most welcome in our theater. However, government measures require you to stay at home if:
- you have a cold, such as: nose cold; runny nose, sore throat; mild cough, and / or; elevation (up to 38 degrees Celsius) or fever.
- you have a housemate who has a cold and fever (above 38 degrees Celsius) and / or shortness of breath.
You are welcome again if you and your housemates are free of complaints for at least 24 hours.
Can admission to the theater be refused?
To ensure the safety of visitors and staff, a check-up with a health check takes place with each visitor at the entrance of our theater. The visitor is asked about the following health complaints:
- Do you have a sneeze?
- Do you have a sore throat?
- Do you have a runny nose?
- Do you have a cough?
- Do you have a fever?
Before you can visit the theater, you must be able to answer "no" to all the above questions before the start of the visit.
If the answer to one or more of the above questions is "yes", it is unfortunately not allowed to visit the theater. Access will then be refused. The visitor is contacted the next working day by an employee of the Box Office about the follow-up procedure.
What changes to ticket sales as a result of corona?
Ticket sales have been adjusted to the corona measures as follows:
- The theater visitor buys a ticket in advance via the ITA website.
- Telephone sales and sales at the cash register are not possible.
- During ticket sales, it is made clear that people can come in pairs, provided they run a joint household.
Visitors are requested to print or download their tickets on the mobile phone.
A few days prior to the performance, the visitor will receive an instruction email containing:
- the most current information;
- the reception time;
- the procedure in the theater (walking routes, self-scan, etc.)
- the statement that wardrobes and catering are not in use;
- the request to come by own transport and to avoid public transport;
- the urgent request to stay at home with health problems (cough, nose cold, fever from 38 degrees, shortness of breath, ...).
In addition to the general visitor conditions, visitors agree to the hygiene measures and the measures for health complaints. This will be included in the instruction email.
How does your theater visit looks like?
Immediately after entering, guests will see signs with the applicable house rules. An audit interview is held by employees of the ITA public service.
Self-scanning devices are available at the entrance, with which tickets can be scanned hygienically and without contact. An ITA employee will assist visitors if necessary and will also ensure that the 1.5 meter rule is followed.
The visitor follows the route to the hall by means of arrows. At the room, guests will be received by an ITA employee. The 1.5 meter is indicated by several clear ground stickers, which are indicated on the walking routes.
Wardrobes are not in use. Any coats and bags can be taken into the room. Visitors can put these coats and bags on the chair next to them.
Are the foyers and bars open?
The bars in the foyers in the theater are closed. However, the ITA-Brasserie is open, where - after reservation - you can go, via the entrance on Leidseplein.
Is the wardrobe open?
The wardrobe is closed for security reasons. Visitors take the jacket into the hall and can put it on the seats next to them, which are kept free to monitor the 1.5 meter distance.
What measures does ITA take so that everyone can keep a sufficient distance from each other?
We have taken measures throughout the theater, so that our visitors and our employees can keep a minimum distance of 1.5 meters. Adapted routes have been created, so that every visitor is guided to the place in the hall with as little delay as possible. All available chairs are always at least 1.5 meters apart.
Doors are open so visitors don't have to touch door handles. There are enough employees available to show visitors the way and thus guarantee a smooth passage. It is only possible to pin in our theater.
How do you enter the venue?
If the hall doors have not yet been opened, we will indicate by means of various ground stickers where visitors can wait at a safe distance. Placing in the hall is done on the instructions of the ITA employees.
Before the performance, visitors are instructed on the rules that apply in the hall. It also states that it is not possible to use the toilets during the performance. It will also be announced what the procedure will be after the performance.
How many people are allowed in the room?
The one and a half meter rule is taken into account throughout the visit to the theater. No more visitors are allowed in one room so that this rule can be enforced. The number of tickets that we make available for a performance is adjusted to this.
Can I sit next to my family / roommate / partner?
When booking tickets for a performance during the corona measures, it will be possible to choose a row, but no seat number. Admission tickets are bought without a specific seat. The evening of the performance, the ITA employee will assign you the row so you can insert.
Is there an intermission?
If there is an intermission you will be asked to leave the room and to take your coat, bag and personal belongings with you. After the break, you can rejoin the same row. Your new seat (s) could deviate to the right or left, but the row is fixed.
How do you leave the building after the performance?
You are requested to remain seated after the performance. An ITA employee guides the audience out of the room. As soon as the last visitor has left the theater, all exits are closed by the theater staff. Cleaning staff will disinfect all sanitary and all contact surfaces, such as doorknobs, taps, armrests, door posts and stair railings, once the visitors have left the theater.
Is the toilet safe to visit?
Visiting the toilet during the performance is not possible. The toilets can be visited before the start of the performance. We request that you take into account the 1.5 meter distance when entering. Hygiene is of course paramount in the toilet areas. There will be enough disinfectant hand gel. In addition, the cleaning of these spaces has been intensified, before, during and after the performance.
Is a face mask mandatory?
A face mask is mandatory in our theater from the age of 13. We ask you to put on a face mask when you enter our theater and also when you get up again during the intermission or after the performance to leave the theater. You may take off your face mask when you are seated during the performance.
Unfortunately, face masks are not available at ITA. It is therefore important that you bring your own.