Plan your visit

Questions? Call +31 (0)20 624 23 11 or send an e-mail to bespreekbureau@ita.nl.

FAQ

How and where can I book tickets?

You can book your tickets online via this website, by telephone (+31 (0)20 624 23 11) or at our box office (Leidseplein 26).

Where can I find my account or My ITA?

On the website you will find your account under My ITA.

If you want to check if you already have an account, you can take the following steps:
• Click Forgot your password? at I HAVE AN ACCOUNT.
• A new screen will open, where you can enter your e-mail address and click on Request password.
• If the red message “It was not possible to find someone with your entered e-mail address” appears, you do not have an account yet and you can create one.
• If no red message appears, you will receive an e-mail with further instructions.
• We ask you to create a new password of at least 8 characters and use both lower and upper case letters, a number and a symbol.
• You then log in automatically.
• And now that you are in your account, you can immediately check your data and adjust your contact preferences.

My old password no longer works, what should I do?

ITA has a new ticketing system. If you already have an account with us, we ask you for privacy reasons to create a new password on your first visit by using 'Forgot your password?'. Choose a password of at least 8 characters and use both lower and upper case letters, a number and a symbol.

I have not received my e-tickets / I have lost my e-tickets. What should I do?

You will also find the tickets in your ITA account 24 hours after completing your online order. Log in to your personal page. You can also print your tickets here. If this does not work, please contact our box office (+31 (0)20 624 23 11).

I have not printed my tickets. Can I show the e-tickets on my mobile phone?

It is possible to scan the tickets from a mobile phone.

I have lost my tickets, what should I do?

If you have ordered the tickets online, you can find them after 24 hours in your ITA-account. If you have ordered the tickets at the box office or by telephone, the box office can print new cards for you. This costs € 2.

I cannot go to the show, can I return or exchange my tickets?

You may exchange the tickets for a different date, a different performance or for an ITA-voucher. This is possible until one day before the show at the latest. For this you can contact our box office at +31 (0)20 624 23 11. We charge € 5 for exchanging tickets.

I have received an ITA-voucher, how can I redeem it?

You can redeem an ITA-voucher online (by entering the number), at the box office or by telephone (+31 (0)20 624 23 11). The expiry date on the ITA-voucher is unfortunately binding, after this date it cannot be redeemed. However, the date of the ordered show does not have to take place within this date.

Can I pay with the 'Podiumcadeaukaart'?

Yes, we accept the 'Podiumcadeaukaart' as payment at the checkout. You can also redeem this by telephone, provided you have the card with you and know the balance.

When will the ticket amount be debited from my credit card?

When you pay with your credit card, the ticket amount is immediately debited.