Plan your visit

We look forward to welcoming you to our theater. The safety and health of our visitors, employees and players is our main concern.

To visit performances in ITA every visitor, older than 13 years old, needs a valid COVID admission ticket.

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What is a valid COVID admission ticket?

This can be a negative test result, a vaccination certificate or proof that you have recovered from corona (proof of recovery). You must convert one of these into a QR code in the CoronaCheck app or a print via CoronaCheck.nl. Only then will you have a valid COVID admission ticket.

You can obtain a COVID admission ticket as follows:

  • NEGATIVE TEST RESULT - A negative test result less than 24 hours before the event. You can make an appointment for a corona test at an affiliated test location in your area via https://www.testenvoortoegang.org/.
  • VACCINATION PROOF - Full corona vaccination. With a European approved vaccine. In the Netherlands, a vaccination is usually valid from 14 days after you have been fully vaccinated. Were you vaccinated with Janssen on or after August 14, 2021? Then your vaccination in the Netherlands is valid after 28 days. Usually, CoronaCheck can automatically collect your vaccination certificate from the systems of RIVM or GGD.
  • RECOVERY CERTIFICATE - Proof of a positive PCR corona test at the GGD from a minimum of 11 days and a maximum of 180 days ago.

You can find the steps you need to take to turn your test, vaccination or recovery certificate into a valid COVID admission ticket in the form of a QR code on the website of the central Dutch government, see https://www.rijksoverheid.nl/onderwerpen/coronavirus-covid-19/coronabewijs/coronabewijs-voor-evenementen.

Or watch this video (in Dutch) explaining all the steps.

To avoid confusion, every ticket buyer also receives a reminder e-mail two days before the visit with an up-to-date state of affairs.

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What happens upon entry?

If you visit an activity or performance at ITA where a valid COVID admission ticket is required, your QR code will be scanned at the entrance. This is your valid COVID admission ticket. You either show this QR code on your phone in the CoronaCheck app or you have already printed it at home via CoronaCheck.nl/en.

Please do not forget a proof of identity when you visit us. Our employee compares the details of your proof of identity with the details of the valid COVID admission ticket.

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The Digital Corona Certificaat (DCC)

From July 1, 2021, international visitors within the EU can use the Digital Corona Certificate (DCC) to gain access to events and activities in the Netherlands, including ITA.

Do you have a DCC with a test certificate? Then your negative test at the start of the event may not be older than 24 hours. Is this the case? Then get tested again to gain entry for the event. And then upload your new test proof in the CoronaCheck app.

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For questions about tickets please email us at bespreekbureau@ita.nl . Our box office will be opened 1,5 hours prior to each performance.


FAQ

How and where can I book tickets?

Via this website you can purchase tickets online by clicking on 'ORDER TICKETS' on the page of the desired performance, selecting a date of your choice and then clicking on 'BUY TICKETS'. To pay you must log in with an ITA account. After payment via iDEAL or credit card, you can print your tickets for free or have them delivered by post for € 3,50 handling fee.

You can order tickets by telephone (+31 (0)20 624 23 11) from Monday to Friday from 2:00 pm to 6:00 pm. Per order € 3,50 handling fee is charged (regardless of the amount of tickets).

Our staff at the box office are happy to help you personally from an hour and a half before the start of the performance.

Where can I find my account or My ITA?

On the website you will find your account under My ITA.

If you want to check if you already have an account, you can take the following steps:
• Click Forgot your password? at I HAVE AN ACCOUNT.
• A new screen will open, where you can enter your e-mail address and click on Request password.
• If the red message “It was not possible to find someone with your entered e-mail address” appears, you do not have an account yet and you can create one.
• If no red message appears, you will receive an e-mail with further instructions.
• We ask you to create a new password of at least 8 characters and use both lower and upper case letters, a number and a symbol.
• You then log in automatically.
• And now that you are in your account, you can immediately check your data and adjust your contact preferences.

I can’t remember if I have an account, what should I do?

If you can't remember if you have an account or not, click on Forgot your password? and fill in your email address. If your email address is not recognized, you do not have an account yet.

If you already have an account, Choose a password of at least 8 characters and use both lower and upper case letters, a number and a symbol.

I have not received my e-tickets / I have lost my e-tickets. What should I do?

You will also find the tickets in your ITA account 24 hours after completing your online order. Log in to your personal page. You can also print your tickets here. If this does not work, please contact our box office (+31 (0)20 624 23 11).

I have not printed my tickets. Can I show the e-tickets on my mobile phone?

It is possible to scan the tickets from a mobile phone.

I have lost my tickets, what should I do?

If you have ordered the tickets online, you can find them after 24 hours in your ITA-account. If you have ordered the tickets at the box office or by telephone, the box office can print new cards for you. This costs € 2.

I cannot go to the show, can I return or exchange my tickets?

You may exchange the tickets for a different date, a different performance or for an ITA-voucher. This is possible until one day before the show at the latest. For this you can contact our box office at +31 (0)20 624 23 11. We charge € 5 for exchanging tickets.

I have received an ITA-voucher, how can I redeem it?

You can redeem an ITA-voucher online (by entering the number), at the box office or by telephone (+31 (0)20 624 23 11). The expiry date on the ITA-voucher is unfortunately binding (13 months), after this date it cannot be redeemed. However, the date of the ordered show does not have to take place within this date. The ITA-voucher cannot be used for performances of the Holland Festival.

Can I pay with the 'Podiumcadeaukaart'?

Yes, we accept the 'Podiumcadeaukaart' as payment at the checkout. You can also redeem this by telephone, provided you have the card with you and know the balance.

When will the ticket amount be debited from my credit card?

When you pay with your credit card, the ticket amount is immediately debited.

FAQ concerning the Corona measures

What if my test is positive?

If you have yourself tested at one of the affiliated test locations on https://www.testenvoortoegang.org/ and your test turns out to be positive, your ticket will only be refunded if you contact our box office (bespreekbureau@ita.nl) before the start of the performance.

How expensive is it to do a test?

If you have yourself tested at one of the affiliated test locations on https://www.testenvoortoegang.org/ the costs of the test are currently paid for by the national government. There are therefore no costs for you as a visitor.

How does the CoronaCheck app work?

  • The CoronaCheck app works on iOS and Android phones from Android 6 and iOS 12 (iPhone 5s and newer).
  • Download the app for free from the Apple App Store or the Google Play Store.
  • Enter the collection code you received with your negative test result in the CoronaCheck app. Or retrieve your data with your DigiD if you have a
    vaccination or recovery certificate.
  • The app turns your data into a Corona admission ticket, in the form of a QR code.
  • Bring your ID and entrance ticket and have the QR code scanned at the door.

Attention

  • Every visitor needs their own phone with the app. You can only create a proof in the CoronaCheck app for one person.
  • No phone? You can also print a QR code. Download and print your proof at www.coronacheck.nl/en/print.

What can the ITA employee see who scans the QR code?

The CoronaCheck app or the website CoronaCheck.nl automatically creates your corona proof in the form of a QR code. This QR code will be scanned at the entrance of ITA. If you see a green screen, you have a valid COVID admission ticket.

With the QR code of the COVID admission ticket, the person who scans your code will only see your:

  • initials of your name
  • date of birth

The CoronaCheck app does not show if you have been tested, vaccinated or recently recovered. The person who scans the QR code will only see a green screen.

Therefore, do not forget to bring your ID with you when you visit. The ITA employee at the entrance compares the details of your proof of identity with the details in valid COVID admission ticket.

Can I show a valid COVID admission ticket on paper?

Don't have a smartphone? Or would you rather have your valid COVID admission ticket on paper? Or are you going to an activity with people without an app? Then you can also print the valid COVID admission ticket for yourself or the children via the website CoronaCheck.nl/en. You can show a maximum of 1 corona proof per person in the app.

Can admission to the theater be refused?

We look forward to welcoming you to our theater. The safety and health of our visitors, employees and players is our main concern.

For activities and performances with a valid COVID admission ticket, there is no need to keep a distance. That is why, for your safety and health, we check so strictly at the entrance whether every visitor is in possession of a valid COVID admission ticket.

If you are not in possession of a valid COVID admission ticket (QR code in the CoronaCheck-app or a printout via the website CoronaCheck.nl), we will unfortunately not be able to admit you into the building.

How does your theater visit looks like?

  • Your QR code (a valid COVID admission ticket) will be scanned at the entrance.
  • You either show this QR code on your phone in the CoronaCheck app or you have already printed it at home via CoronaCheck.nl/en.
  • Our employee compares the details of your proof of identity with the details of the valid COVID admission ticket.
  • Your ticket (printed or on your mobile) will be scanned.
  • There is no cloakroom. Please bring your coats and bags with you to the hall. We ask you not to bring bags larger than A4 size.
  • Before and after the performance the buffets in the foyers are closed. We therefore ask you to bring your own bottle of water.
  • During a performance with an intermission, you will be offered an intermission drink.
  • The disinfection protocol has been tightened up. For example, door handles, handrails and toilets are cleaned extra often.

Is my privacy guaranteed with the CoronaCheck app?

You can read how the app handles your data in the CoronaCheck privacy statement.

Are the foyers and bars open?

Before and after the performance the bars in the foyers are closed. We therefore ask you to bring your own bottle of water. During a performance with an intermission, you will be offered an intermission drink.

However, before and after the performance the ITA-Brasserie is open. You can reach the Brasserie via the entrance on Leidseplein.

Is the cloakroom open?

The cloakroom is closed. Please bring your coats and bags with you to the hall. We ask you not to bring bags larger than A4 size.

Can I add someone else’s test declaration to my CoronaCheck app?

At this time, it is not possible to add another person’s test declaration to your CoronaCheck app. They are still working on this to make this possible in the future.


You can download and print off a declaration for another person via www.coronacheck.nl/en/print.

Why do I have to be there earlier?

At the entrance, the valid COVID admission ticket (the QR code) of each visitor is checked individually. To guarantee your safety, specific times are planned for you to be present. These times are linked to your seat in the venue.

GROTE ZAAL

  • If you have a ticket for the 2nd or 3rd balcony, you must arrive no later than 45 minutes before the start of the performance.
  • If you have a ticket for the 1st balcony or the ground floor (parterre), you must arrive no later than 30 minutes before the start of the performance.

RABOZAAL

  • If you have a ticket for row 9 or lower, you must arrive no later than 45 minutes before the start of the performance.
  • If you have a ticket for row 10 or higher, you must arrive no later than 30 minutes before the start of the performance.

From what age is a valid COVID admission ticket required?

Visitors aged 13 years and older must show a valid COVID admission ticket at the entrance.

Is there an intermission?

During a performance with an intermission, you will be offered an intermission drink. Before and after the performance the buffets in the foyers are closed. We therefore ask you to bring your own bottle of water.

However, before and after the performance the ITA-Brasserie is open. You can reach the Brasserie via the entrance on Leidseplein.

Can I use my DCC (Digital Corona Certificate)?

International visitors within the EU can use the Digital Corona Certificate (DCC) to gain access to events and activities in the Netherlands.

Do you have a DCC with a test certificate? Then your negative test at the start of the event may not be older than 24 hours. Is this the case? Then get tested again to gain entry for the event. And then upload your new test proof in the CoronaCheck app.

Dutch citizens cannot use the DCC to access Dutch activities and events. They must show a corona ticket.

For more information, please check the website of the Dutch government.

I don't have a valid COVID admission ticket, what happens now?

If you are not in possession of a valid COVID admission ticket (QR code in the CoronaCheck app or a printout via the website CoronaCheck.nl/en), we will unfortunately not be able to admit you into the building.

Your ticket will only be refunded if you contact our box office (bespreekbureau@ita.nl) before the start of the performance.

I have another question about the COVID admission ticket

On the website of the central government, you will find answers to the most diverse (practical) questions on the Dutch page 'Coronabewijs regelen: praktische problemen en oplossingen'.

For questions about the CoronaCheck app, please visit https://coronacheck.nl/en/faq.