Plan your visit

Via this website you can purchase tickets online by clicking on 'ORDER TICKETS' on the page of the desired performance, selecting a date of your choice and then clicking on 'BUY TICKETS'. To pay you must log in with an ITA account. After payment via iDEAL or credit card, you can print your tickets for free or have them delivered by post for € 3,50 handling fee.

You can order tickets by telephone (+31 (0)20 624 23 11) from Monday to Friday from 2:00 pm to 6:00 pm. Per order € 3,50 handling fee is charged (regardless of the amount of tickets).

Our staff at the box office are happy to help you personally from an hour and a half before the start of the performance.

On the website you will find your account under My ITA.

If you want to check if you already have an account, you can take the following steps:
• Click Forgot your password? at I HAVE AN ACCOUNT.
• A new screen will open, where you can enter your e-mail address and click on Request password.
• If the red message “It was not possible to find someone with your entered e-mail address” appears, you do not have an account yet and you can create one.
• If no red message appears, you will receive an e-mail with further instructions.
• We ask you to create a new password of at least 8 characters and use both lower and upper case letters, a number and a symbol.
• You then log in automatically.
• And now that you are in your account, you can immediately check your data and adjust your contact preferences.

If you can't remember if you have an account or not, click on Forgot your password? and fill in your email address. If your email address is not recognized, you do not have an account yet.

If you already have an account, Choose a password of at least 8 characters and use both lower and upper case letters, a number and a symbol.

You will also find the tickets in your ITA account 24 hours after completing your online order. Log in to your personal page. You can also print your tickets here. If this does not work, please contact our box office (+31 (0)20 624 23 11).

It is possible to scan the tickets from a mobile phone.

If you have ordered the tickets online, you can find them after 24 hours in your ITA-account. If you have ordered the tickets at the box office or by telephone, the box office can print new cards for you. This costs € 2.

You may exchange the tickets for a different date, a different performance or for an ITA-voucher. This is possible until one day before the show at the latest. For this you can contact our box office at +31 (0)20 624 23 11. We charge € 5 for exchanging tickets.

You can redeem an ITA-voucher online (by entering the number), at the box office or by telephone (+31 (0)20 624 23 11). The expiry date on the ITA-voucher is unfortunately binding (13 months), after this date it cannot be redeemed. However, the date of the ordered show does not have to take place within this date. The ITA-voucher cannot be used for performances of the Holland Festival.

Yes, we accept the 'Podiumcadeaukaart' as payment at the checkout. You can also redeem this by telephone, provided you have the card with you and know the balance.

When you pay with your credit card, the ticket amount is immediately debited.

• The CoronaCheck app works on iOS and Android phones from Android 6 and iOS 12 (iPhone 5s and newer).
• Download the app for free from the Apple App Store or the Google Play Store.
  
• Enter the collection code you received with your negative test result in the CoronaCheck app. Or retrieve your data with your DigiD if you have a
  vaccination or recovery certificate.
• The app turns your data into a Corona admission ticket, in the form of a QR code.
• Bring your ID and entrance ticket and have the QR code scanned at the door.

Attention

• Every visitor needs their own phone with the app. You can only create a proof in the CoronaCheck app for one person.
• No phone? You can also print a QR code. Download and print your proof at www.coronacheck.nl/en/print.

The CoronaCheck app or the website CoronaCheck.nl automatically creates your corona proof in the form of a QR code. This QR code will be scanned at the entrance of ITA. If you see a green screen, you have a valid COVID admission ticket.

With the QR code of the COVID admission ticket, the person who scans your code will only see your:

• initials of your name
• date of birth

The CoronaCheck app does not show if you have been tested, vaccinated or recently recovered. The person who scans the QR code will only see a green screen.

Therefore, do not forget to bring your ID with you when you visit. The ITA employee at the entrance compares the details of your proof of identity with the details in valid COVID admission ticket.

Don't have a smartphone? Or would you rather have your valid COVID admission ticket on paper? Or are you going to an activity with people without an app? Then you can also print the valid COVID admission ticket for yourself or the children via the website CoronaCheck.nl/en. You can show a maximum of 1 corona proof per person in the app.

We look forward to welcoming you to our theater. The safety and health of our visitors, employees and players is our main concern.

For activities and performances with a valid COVID admission ticket, there is no need to keep a distance. That is why, for your safety and health, we check so strictly at the entrance whether every visitor is in possession of a valid COVID admission ticket.

If you are not in possession of a valid COVID admission ticket (QR code in the CoronaCheck-app or a printout via the website CoronaCheck.nl), we will unfortunately not be able to admit you into the building.

• Your QR code (a valid COVID admission ticket) will be scanned at the entrance.
• You either show this QR code on your phone in the CoronaCheck app or you have already printed it at home via CoronaCheck.nl/en.
• Our employee compares the details of your proof of identity with the details of the valid COVID admission ticket.
• Your ticket (printed or on your mobile) will be scanned.
• During a performance with an intermission, you will be offered an intermission drink.
• The disinfection protocol has been tightened up. For example, door handles, handrails and toilets are cleaned extra often.

You can read how the app handles your data in the CoronaCheck privacy statement.

You can download and print off a declaration for another person via www.coronacheck.nl/en/print.

At the entrance, the valid COVID admission ticket (the QR code) of each visitor is checked individually. To guarantee your safety, specific times are planned for you to be present. These times are linked to your seat in the venue.

GROTE ZAAL

• If you have a ticket for the 2nd or 3rd balcony, you must arrive no later than 45 minutes before the start of the performance.
• If you have a ticket for the 1st balcony or the ground floor (parterre), you must arrive no later than 30 minutes before the start of the performance.

RABOZAAL

• If you have a ticket for row 9 or lower, you must arrive no later than 45 minutes before the start of the performance.
• If you have a ticket for row 10 or higher, you must arrive no later than 30 minutes before the start of the performance.

Visitors aged 13 years and older must show a valid COVID admission ticket at the entrance.

If you are not in possession of a valid COVID admission ticket (QR code in the CoronaCheck app or a printout via the website CoronaCheck.nl/en), we will unfortunately not be able to admit you into the building.

Your ticket will only be refunded if you contact our box office (bespreekbureau@ita.nl) before the start of the performance.

If you have yourself tested at one of the affiliated test locations on https://www.testenvoortoegang.org/ the costs of the test are currently paid for by the national government. There are therefore no costs for you as a visitor.

If you have yourself tested at one of the affiliated test locations on https://www.testenvoortoegang.org/ and your test turns out to be positive, your ticket will only be refunded if you contact our box office (bespreekbureau@ita.nl) before the start of the performance.

From 28 November onwards, wearing a mouth mask in ITA will be compulsory.

Once you are in your seat, you can take off your mask.

The requirement to wear a mouth mask applies to everyone aged 13 and above.

International visitors within the EU can use the Digital Corona Certificate (DCC) to gain access to events and activities in the Netherlands.

Do you have a DCC with a test certificate? Then your negative test at the start of the event may not be older than 24 hours. Is this the case? Then get tested again to gain entry for the event. And then upload your new test proof in the CoronaCheck app.

Dutch citizens cannot use the DCC to access Dutch activities and events. They must show a corona ticket.

For more information, please check the website of the Dutch government.

On the website of the central government, you will find answers to the most diverse (practical) questions on the Dutch page 'Coronabewijs regelen: praktische problemen en oplossingen'.

For questions about the CoronaCheck app, please visit https://coronacheck.nl/en/faq.