Frequently asked questions about ITA Live and ITA Live Encore

At ITA Live, the performance is streamed live. The performance is played live and you get to see - via a live connection - what is happening in the auditorium at that moment. With ITA Live Encore, you watch the registration of the already live-streamed performance.

1. Buy a ticket for the (live)stream.

2. After payment, you will receive the order confirmation with your ticket.

3. Download your ticket.

4. On your ticket, click on the red text "Klik hier en kijk / Click here and watch". This will open the Digital Theatre where you will watch the (live)stream.

5. Enter your unique online code on the Digital Theatre. This code can be found on your ticket (DN with ten digits).

6. From half an hour before the performance, there is sound and image, but the (live)stream itself only starts at the beginning of the performance. This gives you enough time to check your language, sound and image settings.

7. The performance cannot be rewinded during the (live)stream or replayed after the performance.

How can I cast to Chromecast from the Google Chrome browser?
1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. Next, click the icon with three dots in the upper right corner of the Chrome window.
4. Open the cast menu and select the Chromecast device to which you want to cast.

How can I cast to an Apple TV or a television with Airplay support from the video player?
1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Apple TV or television with Airplay support.
2. Open the event in the Safari browser.
3. When you're connected to the right network you should see an Airplay icon in the bottom right corner of the video player. Click this icon to start casting to your Apple TV.
4. Don't see an icon in the player? Try casting directly from your operating system, MacOS or iOS.

How can I cast to Chromecast from the video player?
1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. When you're connected to the right network you should see a Chromecast icon in the bottom right corner of the video player. Click this icon to start casting.
4. Don't see an icon in the player? Try casting directly from the Google Chrome browser (See above for further information).

Both the link to the Digital Theatre and your unique code are on your ticket:
- on your ticket you will find the red text "Klik hier en kijk / Click here and watch". This opens the Digital Theatre where you will watch the (live)stream.
- your ticket also shows your unique online code (DN with ten digits). Enter this unique code in the Digital Theatre.

Your ticket was already sent to you with the order confirmation and is in your mailbox (sender: boxoffice@ita.nl or bespreekbureau@ita.nl). You still have to download your ticket, of course.

If you have not received your order confirmation, please check your spam box before contacting boxoffice@ita.nl.

Please double-check that you are entering your code (DN followed by 10 digits) correctly. If not, please email boxoffice@ita.nl.

From half an hour before the show starts, there is image and sound, but the (live)stream itself does not start until the show starts. This gives you enough time to check your language, sound and image settings.

When in doubt, refresh your browser's page so you are watching in real time. This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). You can often also find an icon (round arrow) in the browser to refresh the page. Click the 'start video' button and then the play button to start the video. After refreshing your browser's page, you will be brought back to the stream in real time. The stream will continue from where the show is at that moment. Don't forget to turn on the player's sound.

From half an hour before the show starts, there will be sound and images, but the (live)stream itself will not start until the show starts. This gives you enough time to check your language, sound and image settings.

If you cannot hear any sound, try playing something from another website and make sure your speakers/headphones are working properly.

Also, make sure you haven't muted the sound on Digital Theatre.

If the problem persists, a simple reboot of your computer/tablet can often solve the problem.

From half an hour before the show starts, there will be image and sound, but the (live)stream itself will not start until the show starts. This gives you enough time to check your language, sound and image settings.

If you have no image, it is often enough to refresh your browser's page. This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). Often, the browser also has an icon (round arrow) that can be used to refresh the page. Click the 'start video' button and then the play button to start the video. Don't forget to turn on the player's sound.

After refreshing your browser's page, you will be brought back to the stream in real time. The stream will continue from where the show currently is.

If the (live)stream is still not working properly, you can try the following options:
- Check your browser and whether it has been updated recently. Suitable browsers are Google Chrome, Firefox and Safari.
- Check whether your device's battery is sufficiently charged.
- Check your internet, data capabilities and video settings on your device.

No. As long as you have entered your unique code and are logged in, you can refresh as many times as you like. If you get 'thrown out', just log back in with your unique online code (DN with ten digits).

Like any other performance in a venue, we stick to the start time. So if you are late, you may miss part of the performance.

Please note if you are watching from outside the Netherlands, you need to take into account the possible time difference. Click here for a timezone checker.

No, the (live)stream is time-based. The (live)stream is only viewable at the time of broadcast.

You’re part of a live experience. Everyone is watching a live broadcast which means that there is no way to pause, fast forward or rewind the (live)stream.

Yes, assuming your country doesn’t block the content, our (live)streams are available globally. Just be aware of the possible time difference. Click here for a timezone checker.

If you change the language in the Digital Theatre in the top right corner, you can watch the (live)stream with English subtitles (for English language) or without subtitles (for Dutch language).

Audio or video recording on your own device is strictly prohibited. Knowledge of such actions, including posting a video of the stream, can hurt your chances of being able to view or access virtual events in the future.

The (live)stream works best on an Internet browser that is up to date.

Suitable browsers for example include Google Chrome, Firefox and Safari.

You can, but switching devices during the (live)stream is not recommended. We cannot guarantee that the stream will continue to work.

After payment, you will receive your ticket with the link and a unique code that you can use on 1 device. So it's no problem for several people to watch the same screen on the same device.

We advise you NOT to send the link to someone else if you want to watch the show yourself. This is because the (live)stream can only be watched from 1 device. The first person to click on the link and enter the code will be able to watch.

If you want to watch with multiple devices at the same time, you can buy multiple tickets.

We recommend NOT forwarding the link and/or the unique code to anyone else if you want to watch the show yourself. This is because the (live)stream can only be viewed from 1 device. Whoever clicks the link first can watch.

We recommend using 1 device.

The (live)stream is broadcasted with multiple cameras from different angles.

There are no refunds on tickets. Not even in case of starting watching too late or not using the tickets.

Tickets can be exchanged for another (live)stream, provided you notify boxoffice@ita.nl before the start of the performance.

During the (live)stream, our online helpdesk is available for you via the chat in Digital Theatre. Open the chat via the icon at the bottom right.

If you have any questions about your ticket(s), your order confirmation or your unique code, please email boxoffice@ita.nl.